UNIVERSAL CUSTOMER CHARTER
Customer service is paramount for any company and just to emphasise the importance of it, leading bending specialist Universal Arches has just launched a new 5-point customer charter.
This new customer charter states that all quotations will be returned within 60 minutes; there will be a 5-7 day turnaround on all orders; there’s free twice weekly delivery within a 75 mile radius; comprehensive technical back-up and a dedicated customer service department on hand.
The bending market is specialist, due to the skills and experience required to meet the exacting demands of the customer and consistent high product quality for the end consumer. As a leader in the sector, Universal has continued to invest in new technology, customer support and in the business as a whole. Satisfying customer demand is a fundamental part of the culture at Universal and the dedicated customer service/sales department will be implementing this new 5-point customer charter.
Leon Day, managing director comments: “Our business is only as strong as the relationships we have with our customers. This new customer charter sets out the high standards that we operate to at Universal. We’ve built considerable customer loyalty over recent years and we will continue to invest across the business to ensure we reward our customers with the best products and service possible.”
Contact Universal Arches today on 01744 612844 or email sales@universal arches.com for your free information pack.
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